Universitas Terbuka

2012

Ilmu Komunikasi

Bina Sarana Informatika

2003

Manajemen Informatika

Motivation Session for HelloDanamon at DCU Campus, Ciawi –Bogor, 2015

Effective Communication Skills atDCU Campus, Ciawi - Bogor, 2015

On Boarding Program FirstlineManagement at BDI PlazaKuningan, Jakarta, 2014

Course of Computer Technic at POLTEK Bunda Kandung Jakarta,2006

Course of Car Mechanic at POLTEKBunda Kandung Jakarta, 2006

Course of Windows 2000 atAkademi Bina Sarana InformatikaJakarta, 2005

Course of English Language atLembaga LIA Bintaro, 2001

Senior Manager for Operational Technology Project

June 2023 - Present

PT. Mitra Transaksi Indonesia (Yokke)

• Lead in project all Operations Project
• Delegate tasks to the 7 members of team and provide counsel on all aspects of the project.
• Create requirements for changes to existing applications or create requirements for creating new applications.
• Perform Project Operation Monitoring, BRD, UREQ, SR, UARF, Incident
• Perform Application Operations Monitoring and ensure it runs well.

Manager for Planning, Project and Policy

2019 - 2023

PT. Mitra Transaksi Indonesia (Yokke)

• Thermal: - Calculating monthly thermal request amount - Monitoring reception - Daily report
• Test Card: - Submitting a test card (Debit and Credit Card) of the Business Operation Group - Monitoring the use of test cards - Report on the use of a test card
• Sticker : - Ordering Mandiri and Link EDC stickers - Monitoring the use of stickers - Sticker usage report
• Renovation : - Development monitoring in accordance with the BOQ
• Memo: - Making memo request for the Business Operation needs
• Budgeting : - Record Business Operation Group cost of project
• Project Implementation : - Planning and handling all kind of project in Business Operation Department
• Monitoring : - YOE application monitoring - HIMBARA project monitoring

Help Desk Assistant Manager

2017 - 2019

PT. Mitra Transaksi Indonesia (Yokke)

• Supporting System for all activities on Help Desk Division,develop “Smart Yokke” application, resolve networking PCagent, handle and responsible for 2 SPV and 20 agents.

System Development

2015 - 2016

PT. Bank Danamon Indonesia (Persero) Tbk.

• Create macro inquiry to downloading data from thesystem, develop web product library call center, maintaindata call center.

Customer Care Unit

2010 - 2015

PT. Bank Danamon Indonesia (Persero) Tbk.

• Handle complaints, confirmation to the customerregarding the results of the investigation of the case withthe customer, providing solutions and maintain customersin certain cases